🔁 Return & Refund Policy – FOOTGOAT
At FOOTGOAT, every order is sent into production on the same day it is placed, so it can reach you as fast as possible. Because production begins right away, please review our cancellation and refund terms below before ordering.
⏱️ Cancellation Timeline
| Timeframe | Outcome |
|---|---|
| Within 12 hours of purchase | ✅ Full refund (100%). Production has not started yet. |
| 12 to 24 hours after purchase | ✅ 70% refund. Production has started and materials are committed (30% production fee). |
| After 24 hours | ❌ Order is in production and can no longer be cancelled. |
👕 Made to Order
All FOOTGOAT jerseys are made to order, produced individually once you purchase. We do not hold pre-made stock. For this reason, we cannot accept returns or exchanges for change of mind, incorrect size selection, or no longer wanting the item.
📏 Sizing
Because every item is made to order, size selection is the customer's responsibility. We provide a detailed size guide on every product page. Please review it carefully before ordering, as we cannot accept returns based on sizing.
🛠️ Defective, Damaged, or Incorrect Items
This is the one case where we take care of everything. Please inspect your order within 7 days of delivery. If your jersey arrives with a manufacturing defect, damage, or is not the item you ordered, contact us at hello@usefootgoat.com with your order number and clear photos.
Once confirmed, we will make it right with a free replacement or a full refund, whichever you prefer. You will not be asked to ship anything back in most cases. This is covered by our 30-day manufacturing defect warranty.
❌ Non-Refundable
- Change of mind or no longer wanting the item (after the cancellation window)
- Incorrect size chosen by the customer
- Personalized or custom items (name, number, patches) once production has begun
- Gift cards
💸 Refund Processing
Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since approval and you have not received it, contact us at hello@usefootgoat.com.
📩 Questions?
We're here to help. Contact us anytime at hello@usefootgoat.com.
