🔒 Privacy Policy – FOOTGOAT
Last updated: October 2026
FOOTGOAT operates this online store and website (usefootgoat.com), including all related content, features, tools, products and services (the "Services"). FOOTGOAT is powered by Shopify. This Privacy Policy explains how we collect, use and disclose your personal information when you visit or use the Services, make a purchase, or otherwise communicate with us.
By using the Services, you acknowledge that you have read this Privacy Policy. For the purposes of applicable data protection laws, FOOTGOAT is the controller of your personal information.
Personal Information We Collect
- Contact details — name, shipping and billing address, phone number, email address.
- Order details — products purchased, personalization (name, number, patches), payment method, order history, returns and cancellations.
- Payment information — processed directly by our payment providers (Shopify Payments, PayPal, Klarna, Apple Pay, Shop Pay). We never see or store your full card number.
- Account information — if you create an account: login details, preferences and settings.
- Communications — messages you send us by email, WhatsApp or forms, and reviews or photos you submit.
- Device and usage information — IP address, browser, device, pages viewed, products added to cart, and how you arrived on our site, collected through cookies and similar technologies.
Where It Comes From
- Directly from you — when you place an order, sign up for our emails, contact us or leave a review.
- Automatically — through cookies and similar technologies when you use the site.
- From our service providers — for example payment processors and shipping carriers (such as delivery status updates).
How We Use Your Personal Information
- To process and deliver your order — payment, production, shipping, tracking updates, customer support, returns and refunds.
- Email marketing — if you sign up (for example through our welcome discount pop-up) or agree at checkout, we may send you offers, new arrivals and reminders about items left in your cart. Every marketing email has an unsubscribe link, and you can opt out at any time.
- Order-related emails — order and shipping confirmations, review requests after delivery, and occasional offers related to your purchase.
- Advertising — we use advertising tools such as Meta (Facebook & Instagram) and Google, including their pixels and conversion tools, to show relevant ads and measure their results.
- Improving our store — understanding how visitors use the site so we can improve products and experience.
- Security and fraud prevention — detecting fraudulent orders and protecting our store and customers.
- Legal obligations — complying with tax, accounting and other legal requirements.
Who We Share It With
We share personal information only as needed to run the Services:
- Shopify, which hosts our store.
- Payment providers, to process your payment.
- Production and shipping partners, carriers and tracking services, to make and deliver your order.
- Email, messaging and review service providers, to send order emails, marketing you've agreed to, and review requests.
- Advertising partners (such as Meta and Google), as described above.
- Authorities or advisers, when required by law or to protect our rights.
We don't sell your personal information for money. Some laws (for example in certain US states) consider sharing data with advertising partners as a "sale" or "sharing" — you can opt out as explained below.
Cookies
We use cookies to keep the store working (for example your cart), to remember your preferences, to understand site usage and for advertising. Where required by law, we ask for your consent first, and you can change your choice at any time through the cookie banner or your browser settings.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your use of the Services. To learn more, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
International Transfers
We and our service providers may process your personal information in countries other than the one you live in. When transferring information out of the EEA, Switzerland or the UK, we rely on recognized safeguards such as the European Commission's Standard Contractual Clauses.
How Long We Keep It
We keep personal information for as long as needed to provide the Services and support your order, and as required for legal, tax and accounting purposes. Marketing data is kept until you unsubscribe or ask us to delete it.
Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your information
- Receive a copy of your information (portability)
- Opt out of targeted advertising and of the "sale" or "sharing" of personal information
- Unsubscribe from marketing emails at any time
If you live in the EEA, Switzerland or the UK, you may also object to or restrict processing, withdraw your consent at any time, and lodge a complaint with your local data protection authority. To exercise any of these rights, email hello@usefootgoat.com. We won't discriminate against you for exercising your rights, and we may need to verify your identity before responding.
Children
Our Services are not directed at children, and we don't knowingly collect personal information from children under the age of majority in their country. If you believe a child has given us personal information, please contact us and we'll delete it.
Security
We use reasonable security measures to protect your information, but no method of transmission or storage is completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time. We'll publish the updated version on this page and change the "Last updated" date.
Contact
For privacy questions or to exercise your rights, email hello@usefootgoat.com or message us on WhatsApp at +1 (323) 554-0886.
