🚚 Shipping & Delivery Policy – FOOTGOAT
Last updated: October 2026
Every FOOTGOAT jersey is made to order. As soon as you check out, your order goes into production — usually within 24 hours, and at the latest within 3 business days. Below you'll find exactly how long each step takes, based on our real delivery data.
📦 1. Production & Quality Check
Production and quality check take 3–7 business days. As soon as your jersey leaves the factory, you'll receive an email with your tracking number.
Want to see your jersey before it ships? Just email us and we'll send you a photo.
Orders placed on weekends or public holidays start production on the next business day.
🚀 2. Delivery Times
All times below are total times counted from the day you place your order (production + shipping), so you know exactly when to expect your jersey. Once your order has shipped, most parcels arrive within 8–12 business days.
| Destination | Free Shipping (total) | Express Shipping (total) |
|---|---|---|
| United States | 15–25 days | 12–20 days |
| Canada | 16–28 days | 14–22 days |
| United Kingdom | 15–25 days | 12–20 days |
| Europe (EU/EEA & Switzerland) | 15–28 days | 12–22 days |
| Australia & New Zealand | 18–30 days | 14–24 days |
| Rest of the world | 18–35 days | Shown at checkout when available |
Express Shipping gives your order priority handling and a faster carrier service where available. The price is shown at checkout.
Estimates can occasionally be affected by customs, local carriers, public holidays or peak seasons (such as the start of a new season or major tournaments). If anything delays your order, we'll keep you posted.
💶 3. Shipping Costs, Taxes & Duties
Free Shipping is available on every order to all supported destinations, with no minimum purchase.
Prices shown at checkout already include import duties and taxes — you won't pay anything extra on delivery. In the rare case a carrier or customs office asks you for a fee, please don't pay it without contacting us first: email us and we'll take care of it.
🔍 4. Order Tracking
Track your order anytime on our Order Tracker page — just enter the tracking number from your shipping email, or your order number and email. It can take 2–5 business days after shipping for the first carrier scan to appear.
📬 5. Multiple Parcels
Orders with several jerseys or patches may arrive in separate parcels. This doesn't change your delivery time or shipping cost.
⏳ 6. Late or Missing Orders
If your order hasn't arrived 40 days after purchase, contact us and we'll send a free replacement or give you a full refund — your choice.
Delivered but not received: If tracking shows your parcel as delivered but you can't find it, please check with neighbours, building management and your local post office first. Once the carrier confirms delivery to the address provided at checkout, your order is considered delivered, and we're not responsible for parcels lost or stolen after delivery. In that case, please contact the carrier directly and, if needed, file a police report — we'll gladly share any order details you need for your claim.
Please make sure your shipping address is complete and correct at checkout. If you notice a mistake, email us within 24 hours of placing your order so we can update it before your jersey ships. We're not responsible for orders delivered to an incomplete or incorrect address entered at checkout.
💳 7. Secure Payment
All transactions are 100% SSL encrypted. We accept Visa, Mastercard, American Express, Apple Pay, PayPal, Klarna and Shop Pay. Available methods may vary by country and device and are shown at checkout.
📩 Questions?
Email us at hello@usefootgoat.com or message us on WhatsApp at +1 (323) 554-0886. We reply within 24 hours.
